Listen to your customers, understand their experiences, and turn feedback into better decisions.
Become a Founding CustomerMeasure customer satisfaction after interactions and transactions.
Understand customer loyalty and willingness to recommend your business.
Measure how much effort customers need to complete an interaction or resolve a request.
Configure questions, rating scales, optional comments and survey presentation.
Send satisfaction surveys after customer interactions.
Collect responses through dedicated survey links.
Integrate feedback collection into websites and digital experiences.
Plan and schedule customer loyalty measurement campaigns.
Trigger feedback requests from external events, APIs, webhooks and configured rules.
Centralize ratings, comments and contextual information about customer interactions.
Track CSAT, NPS and CES trends, response rates, score distributions and segmented results.
Connect customer feedback with external systems through APIs, webhooks, Shopify and Tiendanube connectors.
Manage surveys, campaigns, channels and experience measurement settings.
Manage multiple business units within one organization.
Control access according to responsibilities.
Use CX, EX and CM individually or together.
Connect Echlio with external business systems.
Manage shared organizational settings.