1. Measure satisfaction, loyalty and effort
Use CSAT, NPS and CES to understand how satisfied your customers are, how likely they are to recommend your business and how much effort their experiences require.
Customer Experience — CX
Understand your customers. Improve every interaction.
Measure satisfaction. Build loyalty. Reduce friction.
Every customer interaction is an opportunity to learn. Echlio CX helps you capture feedback, measure customer experiences and uncover insights across channels, products, services and customer segments.
Conceptual Workflow — Echlio CX
1. Event & Channel Triggers
- Purchases & Orders
- Service Interactions
- Hosted Links, Embedded Forms & APIs
- Shopify & Tiendanube Integrations
2. Core CX Metrics Engine
CSAT (Customer Satisfaction)
NPS (Structured Loyalty Campaigns)
CES (Customer Effort Score)
3. Insights & Resolution Connection
Echlio CX → Echlio CM
Connect customer feedback to the resolution process when using Echlio CM
Key capabilities
2. Collect feedback when it matters
Request evaluations after purchases, interactions or service experiences. Send email invitations or trigger feedback requests through integrations and business events.
3. Meet customers across digital channels
Collect responses through hosted survey links, embedded forms and APIs, including feedback initiated without a previous invitation.
4. Run structured NPS campaigns
Create campaigns, define customer audiences, schedule delivery, manage contact frequency and track responses to measure loyalty over time.
5. Turn responses into meaningful insights
Explore satisfaction and loyalty trends, response rates and score distributions. Compare results across periods, channels, locations, teams, products and customer segments.
6. Connect feedback with your business systems
Use APIs and webhooks to connect Echlio with existing operations, supported by an extensible integration approach that includes Shopify and Tiendanube.
Use cases
After a purchase
Understand customer satisfaction with an order or delivery.
After a service interaction
Measure how customers perceive the support they received.
Across customer segments
Identify differences in satisfaction and loyalty.
After case resolution
Connect customer feedback to the resolution process when using Echlio CM.
Your customers have a voice. Make every response count.
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