Experience Management, connected.
One platform to understand experiences and drive meaningful action.
Bring Customer Experience, Employee Experience and Case Management together in one connected suite. Listen to the people who matter, understand what drives their experiences and coordinate meaningful improvements.
Echlio Connected Suite
Unified Organization, Users, Permissions & Integrations
Echlio CX
Customer Experience
CSAT, NPS & CES Signals
Events, Web, Email & E-commerce
Echlio EX
Employee Experience
Engagement & Lifecycle Surveys
Anonymity Threshold Safeguards
Echlio CM
Case Management
Workflows, SLAs & Requirements
End-to-End Resolution & Process Intelligence
Your customers, your employees and the cases your organization manages are all part of the experience you deliver. Echlio brings these dimensions together while giving each team the tools it needs.
Customer Experience — CX
Measure satisfaction, loyalty and effort through CSAT, NPS and CES. Collect feedback across customer touchpoints and uncover insights that help improve the customer journey.
Employee Experience — EX
Understand employee experiences through surveys, feedback and people analytics. Support engagement, meaningful conversations and better decisions throughout the employee journey.
Case Management — CM
Coordinate cases, responsibilities, dependencies and service commitments. Bring clarity to complex situations and keep teams focused on resolving what matters.
Built to work together
Start with the solution that fits your needs and expand as your organization evolves.
Echlio brings users, permissions, organizational structures and integrations together in a shared platform, helping your teams work with a consistent foundation.
Echlio CX
Customer Experience
Echlio EX
Employee Experience
Echlio CM
Case Management
Shared Organization Layer
From listening to action
Understanding an experience is valuable. Knowing what to do next is what creates meaningful improvement.
With Echlio, organizations can measure customer and employee experiences, identify patterns and coordinate the resolution of situations that require attention.
Measure customer and employee experiences across touchpoints and key moments.
Identify patterns, trends and signals that require organizational attention.
Coordinate the resolution of situations with clear ownership, dependencies and follow-through.
Founding Customers Program
We're inviting forward-thinking organizations to join the Echlio Founding Customers Program.
Become a Founding Customer